Categories: Technology

Digital Waiver – Go paperless and get protected under customer liability

FitnessForce Software recognizes the importance of the customer waiver at every Gym. We also understand the pain points involved in…

FitnessForce Software recognizes the importance of the customer waiver at every Gym. We also understand the pain points involved in facilitating this process manually like paper transactions and storage management. With the digital feature get rid of the pain to manually manage the process. At the same time, cover and protect your business under the customer liability.

The member waivers will be stored securely in FitnessForce gym management software cloud based system. You can search and find your previously signed waiver in seconds. During any new company set up, waivers section are automatically configured, or are configured under manage questionnaire setting as an upload able form.

Step 1 – The gym representative will send an OTP to the members registered mobile number.

Step 2- Member will receive an SMS with the OTP number and a link to the terms and conditions. On click of this link, the member will re-directed to a page with the waiver T&C listed.

Step 3 – When the member provides the OTP to the Gym representative, it will be entered on the OTP textbox of the member profile. On submission a display stating, “OTP verified successfully. Files uploaded under waiver client form indicates that the waiver form are acknowledged by the members.

Our digital waiver feature is also available on the FitnessForce Mobile App, Client portal and Purchase portal. Here the gym representative are not involved. On every first purchase when the waiver is not already filled, the user will be prompted to sign up the waiver using OTP. The waiver T&C will pop up in the purchase flow which need to be agreed to by validating it with the OTP.

Step 1 – Once the user accepts the product terms and conditions, system will generate a pop-up for the member to fill in the waiver. Waiver will only show up if it’s the first membership purchase.

Step 2 – Once the member signs the waiver through OTP, a form gets logged, on the member’s profile page in the web application under client forms.

The member has 3 attempts to input the OTP however due to technical or network error or incorrect OTP to ensure the purchase is not restricted, In web application, the staff can upload the client waiver form in the member profile for a physical purchase. In case of mobile app, client portal or purchase portal the member can contact the Gym representative and the upload of form can be completed.

Wilma Lasrado

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