FAQ page

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Frequently Asked Questions

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What are your technical support hours?

Our online Support Center is updated regularly and provides online walkthroughs of each feature. We also provide unlimited technical support for the life of your subscription via Email, Chat & Telephone support. our support hours of operations are as below.

India Time
10 AM to 9 PM (Mon to Fri)
10 AM to 6 PM (Sat)
Sunday Closed

UAE Time
8:30 AM to 7:30 PM (Mon to Fri)
8:30 AM to 4:30 PM (Sat)
Sunday Closed

South Africa
6:30 AM to 5:30 PM (Mon to Fri)
6:30 AM to 2:30 PM (Sat)
Sunday Closed

Malasia Time
12:30 PM to 11:30 PM (Mon to Fri)
12:30 PM to 8:30 PM (Sat)
Sunday Closed

Can I import data from another software?

Yes, we provide data conversion from your previous system if you are converting data from an established software product. Data conversion for the First time when you sign up is free, so let us know via your sales rep if you require any data conversion. Please note that we do not provide data conversions Express plan.

Is my data safe and secure?

Yes, data security is our highest priority. We employ numerous, redundant data safety systems and follow strict procedures to ensure that all of our subscribers’ data, including your clients’ receives the highest level of protection possible.

Will you ever look at my data? Or share it with anyone?

Your data is owned by you and only you. It is only accessed by us with your explicit permission (e.g., for technical support questions or assistance). For analytical purposes, we sometimes compile non identifiable aggregated data from all of our subscribers.

Do you have a refund policy ?

Yes. You may cancel your subscription within 30 days after purchase for a full refund, less the cost of any services provided prior to cancellation. Requests must be submitted in writing. View our Software Service Agreement.

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Support forum

Feel free to start a discussion on our Support Discussion forum with other Gym and Studio owners and managers.

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Contact Support

If this does not answer your questions then feel free to visit our support portal for more solutions or to open a new support request.

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