Frequently Asked Questions
Select a question below to find the answer
Our online Support Center is updated regularly and provides online walkthroughs of each feature. We also provide unlimited technical support for the life of your subscription via Email, Chat & Telephone support. our support hours of operations are as below.
10 AM to 9 PM (Mon to Fri)
10 AM to 6 PM (Sat)
8:30 AM to 7:30 PM (Mon to Fri)
8:30 AM to 4:30 PM (Sat)
6:30 AM to 5:30 PM (Mon to Fri)
6:30 AM to 2:30 PM (Sat)
12:30 PM to 11:30 PM (Mon to Fri)
12:30 PM to 8:30 PM (Sat)
Yes, we provide data conversion from your previous system if you are converting data from an established software product. Data conversion for the First time when you sign up is free, so let us know via your sales rep if you require any data conversion. Please note that we do not provide data conversions Express plan.
Yes, data security is our highest priority. We employ numerous, redundant data safety systems and follow strict procedures to ensure that all of our subscribers’ data, including your clients’ receives the highest level of protection possible.
Your data is owned by you and only you. It is only accessed by us with your explicit permission (e.g., for technical support questions or assistance). For analytical purposes, we sometimes compile non identifiable aggregated data from all of our subscribers.
Yes. You may cancel your subscription within 30 days after purchase for a full refund, less the cost of any services provided prior to cancellation. Requests must be submitted in writing. View our Software Service Agreement.