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What's New

Features Updates in FitnessForce

2020

Timeline

2020

Jul

New

Now streamline your gym membership refund process with workflow

You can now streamline your refund process and improve your customer's experience. With the refund workflow, your gym staff can initiate a refund request, and additionally chose a refund method based on your member’s choice.

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June

New

Support for KSA (Saudi Arabia) VAT compliance effective July 01, 2020

With the latest update in KSA of increase in VAT to 15%, FitnessForce has got you covered to ensure your conformity under these regulatory compliances’ and be ready to issue invoices and charge VAT at the new rate. Corporate Level Agreement VAT configuration is also additionally developed helping you amend corporate company level VAT % if required.

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New

Book personal training appointment through Member App

Fitness is not about managing appointments and bookings - or at least it shouldn’t be. But with phones ringing and emails piling up it can be constant chaos! Maximize your staff efficiency instead of arranging one appointment after another with the gym members and trainers. At the same time empower your members to book their own appointments at fingertips and the trainers to manage their schedules with our Book Appointment Feature.

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May

New

Increase your gym memberships with decremental campaign

With the decremental campaign create an urgency for new membership purchases and renewals. The decremental offers enables members to get a benefit of receiving free membership days. Prospects purchasing and members renewing their membership sooner will be offered more free work-out days. The free days will be basis the gym offer set-up configuration on our gym management software.

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New

Sell gym memberships online with your branded e-commerce portal

E-commerce is a trend that is taking over every industry, so why should the fitness industry stay distant? Introducing the FitnessForce Purchase Portal that enables gym members to buy membership online at the convenience of the mobile. Selling gym membership online is the future of the fitness industry and with the FitnessForce Purchase portal we want to ensure that we stay ahead of the game! So empower your gym members to buy and renew their membership anytime, from anywhere with a fast and seamless online purchase experience.

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Apr

New

Offer class booking to your gym members on Mobile App & Member Portal

Offer members the convenience and flexibility to book classes directly through the Mobile App. With the Class Feature, members don’t need to call, email, or text to reserve their spot for a class. The process of class booking is now more efficient for both your staff and your clients instead of spending all day answering calls. Add value and create worthwhile member experience by letting them sign up and pay for their desired classes right on the app. Members can filter classes, check availability and in case the class is completely occupied, stay on the waiting list. These features are also available on the member portal for those who do not have the app installed.

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New

Engage members with workout videos on the member app

You can now record workout videos and have them display on the Member App. This will help your members to remain active from their homes and engage with your brand, especially during this unprecedented time of lockdowns caused because of Covid-19. To use this feature, all you need to do is maintain a YouTube channel, where you will create different playlists as per the type of workout. Your Account Manager will use the playlist URLs and have the playlists appear on the Member App. Now the members can see your videos on the Member App that you upload under relevant playlists of your YouTube channel.

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Feb

New

Close more gym membership sales with PayLink online payment

Accepting payments from customers is now easier than ever and just a link away. FitnessForce introduces PayLink to integrate payments for a fast and reliable support. Create and send PayLink to your gym members to buy membership. PayLink retains the personalized offer details that you create for your member and allows them to review it before paying.

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New

Increase your member network – Your existing members can Gift a membership to their family and friends

Increasing your member network is now easy with our new Gift a membership feature. The feature enables your existing members to Gift a membership based products and services to family and friends through a unique voucher code generated by the system. Sales team or the front office executives can generate these voucher codes for the members who in turn can gift the membership to anyone they know.

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New

Tracking cash transaction at your gym is now simple with our sales cash deposit feature

Handling and managing cash has consistently been a worry particularly for multi-centered gyms and clubs. While sales collection ensures business revenue, tracking the cash is a stressful task. With the sales cash deposit feature in your gym management software, the gym businesses can now mitigate this issue. This feature captures the entire process of cash transaction from collection to deposit. Finance team and managers can track these transactions through reports.

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New

Enable your gym members to purchase package products and stocks

Want to attract more prospects for your gym by providing them various membership package options? FitnessForce software enables this through package selling with stock feature. For the gyms, this feature attracts more audience and members as this enables gym members to purchase memberships with package products and best offers. This feature is available in mobile application, client portal and purchase portal.

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New

Centrally manage you campaigns and offers for your growing gym chain

You are bound to have some growing pains when expanding your business. Increasing the number of centers and gyms means that you are going to complicate your various processes especially the ones like campaigns for your packages, products and stocks. With our centralized campaign feature, this is no more a problem. You continue to focus on your growth strategies for your brand, and our software will ease your operational pains. Centralized Campaign is a feature through which gyms and fitness centers can centrally manage their offers for multiple centers efficiently and gives you the ability to cut down roll-out time while providing extreme flexibility.

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Empower gym members to avail discount with coupon redemption

Coupons are a great way to offer discounts and can help promote sales at your fitness center. The offer discounts through coupon code will be applicable to buy new or renew existing memberships. It can enable your members to redeem the coupon code directly without any dependency on the gym staff and flexibility to purchase on their own time and leisure.

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New

One-Day Pass feature to turn prospects into members

Prospects hesitating to committing to join your gym can avail its facilities for a whole day by purchasing one or multiple One-Day Passes from the Member App. This pass will help prospects to arrive at a purchase decision and they will be more likely to buy a longer membership if they had a good experience with you. Besides prospects, this feature is also useful for attracting people who are in your gym’s vicinity for a few days or are infrequent gym goers.

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Jan

New

Improve member’s calling experience and bring efficiency with Avaya’s Follow-up integration

Avaya’s Follow-up integration on FitnessForce Web Application can trigger the automatic opening of the member’s profile stored on the FitnessForce database and can help reduce the lead generation time in the case of a prospect. Being an enterprise feature, this will bring convenience and improve overall efficiency in the working of the front desk personnel employed at your gym’s different chains.

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New

Empower your gym staff to manage their appointments on a go!!

Reduce time spent coordinating with your trainers to manage their schedule on daily basis. Enable your staff to view and update their schedules themselves—online and from the FitnessForce Staff app, anytime, anywhere on a go!!! Get notifications on your phone that clients have booked and requested appointments! It automates the service without requiring you to take calls all weekend long.

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New

Enforce password policy feature to secure your data

You can now enable password security compliance for FitnessForce users to protect passwords and prevent a potential data breach. Under this, you can set the password strength, give out password expiry warnings, restrict the use of old passwords, and make these settings mandatory for all users.

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2019

Dec

New

Digital Waiver - Go paperless and get protected under customer liability

Go paperless, save on manual transaction work and ensure that you are covered under the customer liability with the digital waiver feature. Digital waiver is a digital form, that is mandatory for every member to sign at the time of membership purchase. The feature is available on Web application, mobile application and client portal where the member consent is enabled through the OTP and also available on purchase portal where member consent is enabled before entering the payment details.

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New

POS Integration for automatic capture of information and reconciliation of transactions

To overcome the drawbacks of a disconnected (non-integrated) POS machine, FitnessForce has introduced a POS machine integration that will enable the machine to automatically capture the amount, authorization code, card type and its last 4 digits. This can help the automatic reconciliation of transactions in your financial systems like Oracle or Fusion. This integration is only available in Saudi Arabia region.

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